Service Technician Productivity


This data object is used to display how productive a technician has been, summarized by month.

This information can be found in the Technician program within the Fusion business system.

URL

/frw/TechnicianProductivity

Field Details…

SQL Field Name Column Description
BilledHours This field displays the total number of hours billed for the given month/year combiniation.
ComebackHours This field displays the total number of comeback hours a technician has worked for the given month/year combination.
EffectiveRate This field displays the technician’s effective rate for the given month/year combiniation (Billed Hours * Labor Rate / Productive Hours).
EfficiencyPercentage This field displays the technician’s calculated efficiency percentage for the given month/year combination (Billed hours / Productive hours).
GainLossPercentage This field displays the technician’s calculated gain/loss percentage for the given month/year combination (Billed hours / total hours worked).
Inactive This field displays whether or not a given technician is set to inactive.
Month This field displays the name of the month productivity figures are being displayed for.
MonthNumber This field displays the month number producivity figures are being displayed for.
NonProductiveHours This field displays the number of non productive hours a technician has worked for the given month/year combination.
ProductiveHours This field displays the number of productive hours a technician has worked for the given month/year combination.
ProductivityPercentage This field displays the technician’s productivity percentage for the given month/year combination (Productive hours / total hours worked).
ProficiencyPercentage This field displays the technician’s calculated proficiency percentage for the given month/year combination (Billed hours - comeback hours / productive hours).
TechnicianBaseBranch This field displays the technician’s main branch location.
TechnicianBaseDepartment This field displays the given technician’s base department.
TechnicianBaseShift This field displays the shift assigned to the given technician.
TechnicianName This field displays the technician’s name.
TechnicianNumber This field displays the number assigned to a technician.
TotalWorkedHours This field displays the technician’s total hours worked for the given month/year combination (productive hours + non productive hours).
Year This field displays the year productivity figures are being displayed for.